iLoveDiamonds.ca Gem Goldsmith

We offer FREE SHIPPING to every order within North America (excluding Hawaii and Alaska).

We are committed to offer you the lowest prices possible, and because we get huge discounts on our large volume of shipping we have decided to pass the saving along to you!

Where do you ship?

We ship to anywhere in North America including Mexico, excluding Alaska and Hawaii.

Orders addressed to continental United States, Canada & Mexico are shipped UPS ground and take between 6 to 9 buisness days to arrive.

No taxes are collected on shipments within the USA.
5% Federal GST is collected on shipments to Canadian addresss.

Due to size or weight restricitons some packages must be shipped by Large Truck.

Delivery time for large truck shipping may range from 6 – 15 business days; a tracking number will be emailed within 48 hrs of shipping. The carrier will contact your customer directly to schedual a delivery time. Delivery must be taken within 48 hours of initial contact otherwise storage fees will apply. Freight deliveries are scheduled on week days only, weekend deliveries can be scheduled for an extra fee. It is important to note that the driver is not responsible for unloading or moving items into the yard, garage or home, or up or down steps. If any of these service options are required they can be arranged directly with the freight company when they call. These services typically involve additional charges payable to the freight carrier upon delivery. Large Truck Orders cannot be canceled after shipment. If a freight delivery is refused, freight charges to and from the delivery address will be removed from the refund balance. All packages must be inspected by the customer at time of delivery.

If a product and/or box(es) arrive damaged, please record damages in detail on the delivery receipt and fax to us at 604-629-7521 or email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Be sure to check that all items are correct and that all pieces are accounted for before delivery reciept is signed. If specific shipping errors, damages or other problems are not noted, we will be unable to replace or otherwise warrenty the order.

Change of Address Fee:

Please ensure that the shipping address that you provide contains accurate information, including zip code and telephone number. In the event a shipment is sent to an incorrect address due to an error at , we will have the shipment re-routed at our expense. However, if the address we received on the order form is incorrect, then all fees billed by UPS for re-direction or re-shipment of the package will be passed on to the drop-ship client. UPS charges an address correction fee of $10.00 per package. If the shipment cannot be re-routed and it lands back at our warehouse UPS charges a return shipping fee which is the same as the original shipping fee.

PO Box and APO and FPO (Military Address):

If shipping to a P.O. Box address, the recipient’s telephone number must be included on the label. Shipments addressed to a P.O. Box may be delayed and require an address correction charge. Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.