iLoveDiamonds.ca Gem Goldsmith

Our Story

Gem Goldsmith is a family operated retailer and manufacturer of fine jewellery. Our history began when we started manufacturing gold & diamond jewellery in 1989 for independent jewellers in Alberta. While maintaining our manufacturing business, we ventured with our own retail store in Nanaimo in 1993, soon after Abbotsford and recently West Vancouver.

Mission Statement

Our vision is to be the foremost jeweller in the minds of people who look to celebrate life’s precious moments with something special.

Our mission is to earn customer loyalty, repeat business and referrals by providing unsurpassed value, excellent selection and World Class Service.

Corporate Values

Conflict Free – We fully agree and support the international trade policy, the Kimberley Process System. This system ensures that illegally traded diamonds are stopped at their source and eliminates them from today’s market.

Ethics – Everyday we practice and uphold the highest business practice ethics, not only for our customers but also suppliers, employees and other stakeholders.

Community Involvement – Our business can only be as good as the community we live in. That is why we continuously support the many local events and fundraisers through gifts and donations.

Improvements – Always try to find better ways to improve our operations so our customers and benefits from better service, selection and prices.

Quality & Value - The foundation of our growth have been providing our clients with products and services for more than they imagined and less than they anticipate, We Guarantee It.

Why Gem Goldsmith

Expert Advice - Gem Goldsmith employs highly trained and educated professionals in the field of fine jewelry, gemstones, and timepieces. We are also proud to employ Master Goldsmith, and experience Sketchers, and various other professionals to provide skilled and expert service to you.

Commitment - Our clients, being the only true representation of Gem Goldsmith, are the most valued group of people in our company. We strive to express our commitment to exceeding the expectations of every client by providing the utmost in accommodations. Complimentary services such as gift wrapping, bridal services, personal shopper and V.I.P. email discounts.

Warranty Protection - Gem Goldsmith proudly offers the highest quality and of detailed craftsmanship. We will perform a complimentary repair and/or replace any jewellery products for up to one year.

Craftsmanship - We are committed to providing our customers with the very best quality products available. Our lifetime after sales service offers free jewellery cleaning and inspection while you wait.

150% Appraisal Value - We assure that your diamond purchase will have a minimum 150% appraisal value by any certified independent appraiser any where in the World.

Price Guarantee - We guarantee your purchase to be the best value. If you find an identical product for less; Gem Goldsmith at its discretion, not only match that price but will also beat it by 5%.